Privacy policy and Cookies

Privacy policy

Who are we? We are URBIDERMIS, S.L. (“Urbidermis”) and we process your data as the data controllers.

What do we use your data for? Among other purposes, we will use your data to manage the purchase of products, respond to your queries and, if you wish, to send you marketing communications.

Why do we use your data? We have legal grounds in order to process your data for various reasons. The primary reason is that we need to process your data to execute the agreement that you accept with us when making a purchase or using any of our services or features, although there are other reasons that give us legal grounds to do so, such as in the interest of responding to your queries or the consent you provide us with to send you marketing communications, among others.

Who do we share your data with? We share your data with service providers that assist us or provide support, whether they are companies within the Urbidermis Group itself or external partners with whom we have reached an agreement, and who may be located within or outside of the European Union.

What are your rights? You have the right to access, rectify or erase your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to the portability thereof, as explained in detail below.

 

Please read our full Privacy Policy below to gain a detailed understanding of how we will use your personal data and the rights you have in relation to it.

In this Privacy policy you will find all the relevant information that applies to how we use the personal data of our clients and users, regardless of the Urbidermis channel or medium (online or in person) that you use to interact with us.

Privacy of your data is of great importance to Urbidermis and for this reason we want to be open and transparent regarding use of your personal data. You will find a description of how we protect and process your personal data below.

URBIDERMIS, S.L. (“Urbidermis”), with address at Ctra. C-251 km. 5.6 8430 La Roca (Barcelona), and email gdpr@urbidermis.com, is the data controller for processing your personal data. This means that we are responsible for processing and protecting your personal data in accordance with applicable regulations at all times.

Depending on the products, services or features that you wish to enjoy at any time, we will need to process certain types of data, which, according to the circumstances, will generally be the following:

  • Your identification data (for example, your forename, surname, language and country from which you interact with us, as well as your contact details, etc);
  • Financial and transactional information (for example, your payment or card details, information relating to your purchases, orders, returns, etc.);
  • Connection, geographical location and browsing data (if you interact with us via mobile phone, for example);
  • Commercial information (for example, if you have subscribed to our newsletter); and
  • Data on your likes and preferences.

Please note that when we ask you to complete your personal details in order to give you access to a certain feature or service on our website, we will mark certain fields as required, as this is data that we need to provide you with the service or give you access to the particular feature.

Depending on how you interact with Urbidermis, we will process your personal data for the following purposes:

Development, compliance and execution of agreements. This purpose includes the processing of your data mainly for:

  • Contacting you regarding updates or informative communications relating to the ordered features, products or services.
  • Managing payment for the products you purchase, regardless of the payment method used.
  • Managing potential returns once you have made a purchase and managing requests for information about availability and reservation of products.
  • Invoicing purposes and to provide you with receipts and invoices for the purchases you have made.

Activating the necessary mechanisms to prevent potential fraud against you and against Urbidermis during the purchasing process. If we consider that the transaction may be fraudulent, this procedure may result in the transaction being blocked.

Handling customer service requests or enquiries. We only process personal data that is strictly necessary to manage or resolve your request or enquiry.

Marketing. This purpose includes the processing of your data mainly for:

  • Managing your subscription if you subscribe to our Newsletter. This includes sending personalized information relating to our products or services via various mediums (such as email).

Therefore, please note that this data processing involves the analysis of your customer profile to determine what your preferences are and consequently which products and services may match your style the most at the time of sending you information. For example, based on your browsing history (i.e., based on the products you have clicked on), we will make suggestions to you about products we think may be of interest to you.

Remember that you can unsubscribe from the Newsletter at any time and without charge through our website, as well as by following the instructions that we provide you with in each communication.

Usability and quality analysis. If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., so we can understand the way in which users interact with our website and thus be able to make improvements to it.

The legal basis that permits us to process your personal data also depends on the purpose for which we process it, as explained on the following table:

Development, compliance and execution of agreements. It is necessary to process your data to execute the service provision or purchase agreement that binds us to you. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent potential fraud when you make a purchase. We recognize that processing of this data is beneficial for all parties concerned when paying for a purchase and for you in particular, as it allows us to implement measures to protect you against fraud attempts by third parties.

Handling of customer service requests or enquiries. We consider that we have a legitimate interest to handle requests or enquiries you raise with us via the various existing contact methods. When you contact us, in particular regarding management of incidents relating to your order or the product/service ordered via the website, data processing is necessary to execute the purchase and sale agreement. When your query relates to the exercise of rights, about which we inform you below, or to claims relating to our products or services, the fullfilment of our legal obligations gives us legal grounds to process your data.

Marketing. The legal basis for processing your data for marketing purposes is the consent that you provide us with.

Usability and quality analysis. We consider that we have a legitimate interest to analyse the website usability and the level of user satisfaction, since we understand that processing this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

The period for storing your data will depend on the purposes for which we process it, as explained below:

Development, compliance and execution of agreements. We will process your data for the time required to manage the purchase of the products or services that you have acquired, including possible returns, complaints or claims associated with the purchase of the specific product or service.

Handling of customer service requests. We will process your data for as long as necessary in order to deal with your request or enquiry.

Marketing. We will process your data until you unsubscribe or cancel your subscription to the Newsletter.

Usability and quality analysis. We will process your data on a one-off for as long as we carry out a specific action, or until we anonymize your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfil the relevant purpose, we will keep your data duly saved and protected for the period of time when liabilities deriving from data processing may arise, in compliance with current regulations. Once the statute of limitations on actions that may be exercised in each case has expired, we will delete your personal data.

In order to fullfill the purposes indicated in this Privacy Policy, it is necessary for us to provide access to your personal data to entities affiliated with the Urbidermis Group and to third parties who assist us with services that we offer you, namely:

  • Financial institutions;
  • Fraud detection and prevention organizations;
  • Technological service providers;
  • Logistics, transport and delivery providers and partners; and
  • Providers and partners of services relating to marketing and advertising.

For reasons of service efficiency, some of the providers mentioned are located in territories outside the European Economic Area which do not provide a level of data protection equivalent to that of the European Union. In such cases, we inform you that we transfer your data with appropriate safeguards and always keeping your data secure.

We undertake to respect the confidentiality of your personal data and to assure you are able to exercise your rights. You can exercise your rights free of charge by sending an email to our address gdpr@urbidermis.com, simply providing us with the reason for your request and specifying which right you wish to exercise. If we consider it necessary to identify you, we may ask you to provide a copy of a document that proves your identity.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Ask us for access to the data we hold on you.
  • Ask us to rectify the data that we already hold on you. In any event, please bear in mind that by actively providing us with your personal data by any means, you are certifying that the information is true and accurate, and you undertake to notify us of any change or modification to it. Please remember that, as a general rule, you must only provide us with your own personal data and not that of third parties, except as permitted in this Privacy Policy.
  • Request that we erase your data if the information is no longer necessary for the purpose for which we need to process it, as we have informed you above, or when we no longer have legal grounds to do so.
  • Request that we limit the processing of your data, which implies that in certain cases you may ask us to temporarily halt the processing of your data or retain it for longer than necessary in case you may need it.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw consent at any time.

When our legal grounds to process your data are based on your consent or execution of the agreement, you also have the right to request portability of your personal data, provided that this is technically possible.

Furthermore, when processing of your personal data is based on our legitimate interest, you also have the right to object to the processing of your data. Lastly, we wish to inform you of your right to submit a claim to the relevant data protection control authority; specifically, the Spanish Data Protection Agency (www.aepd.es).

We may modify the information contained in this Privacy Policy when we deem it necessary to do so. We therefore suggest that you revisit this Policy from time to time in case there are any minor changes or we add interactive enhancements, bearing in mind that you will always find it permanently located here on our website as a point of information.

We use cookies and similar technologies to make browsing easier for you on our website, to determine how you interact with us and, in certain cases, to be able to show you advertising tailored to your browsing habits. Please read our Cookie Policy for more detailed information on the cookies and similar technologies we use, their purpose and other useful information.

Cookies policy

In this Cookie Policy you will find information on the use we make of cookies and similar technologies that are installed on the devices of our clients and users. Occasionally, the use of cookies may relate to the processing of personal data. In this case, we advise you to consult our Privacy policy, accessible on our webpage, if you would like information about how we use the personal data of our clients and users and how to exercise your rights.

Cookies and other similar technologies, such as local shared objects, flash cookies or pixels, are tools used by web servers to store and retrieve information about their visitors, as well as to enable proper functioning of the site.

The use of these technologies allows the web server to record certain data relating to the user, such as their viewing preferences on the server’s web pages, their username and password, products that interest them the most, etc.

The specific uses that we make of these technologies are described below.

We use our own and third-party cookies to ensure that you have a better browsing experience and to obtain user statistics.

Technical cookies: these are strictly necessary and allow us to offer you a better experience and carry out certain functions that are essential for the correct functioning and visualization of our website. In any case, the cookies used are temporary, with the sole purpose of increasing browsing efficiency, and they disappear at the end of your user session. Under no circumstances do these cookies themselves provide personal data, and they will not be used to compile such data.

Analytical cookies: these allow us to measure viewership, traffic parameters, monitor progress and the number of logins, etc. In these cases, they are technically expendable cookies, but beneficial to you as the user. Our website will not install expendable cookies without your prior consent. The cookies used will be stored for a period of one year.

Advertising cookies: we use these as an analytical tool to help us measure the effectiveness of our advertising, generating reports on the actions people take when they visit our website. These cookies will be stored for a period of 3 months.

In the cookie settings menu, which is accessible at all times on our website, you can obtain all of the information on the cookies used by this website, together with information on the purpose, duration and management (by ourselves or third parties) of each one of them, so that you can manage the enabling and disabling of the use of those cookies that are not strictly necessary for the functioning of the website. Alternatively, if you are browsing the Internet, you can disable the use of cookies in your browser. Here is how to do this in the most popular browsers:

This option to prevent the use of cookies can be used at any time.

The information stored in the cookies of our website is used exclusively by ourselves, with the exception of third-party cookies, which are used and managed by external organizations to provide us with services that aim to improve our services and the user experience when browsing our website. You can find further information in the cookie settings menu, which is accessible on our website at all times. To obtain more detailed information on the processing of your personal data on the context of our partnership with third parties and those subject to international data transfers, we recommend that you read our Privacy Policy which is available on our website.

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