Legal Notice and Conditions of Purchase
This document (together with all documents mentioned herein) establishes the conditions that govern the use of this website (www.urbidermis.com) (hereinafter, the “website” or the “Platform”) and the purchasing of products on said website (hereinafter, the “Conditions”) that Urbidermis (hereinafter, “Urbidermis”) offers internet users as the owner of the catalogue of products offered on the website.
1. Identifying details
- Domain name: urbidermis.com
- Commercial name: Urbidermis
- Company name: URBIDERMIS, S.L.
- NIF: B66435017
- Registered address: Ctra. C-251 km. 5.6 08430 La Roca
- no.: +34 938 61 91 00
- email: firstname.lastname@example.org
- Registered in the (Commercial/Public) Register: Barcelona, volume 44661, folio 180, page B-462777, entry no. 1.
2. Use of our Platform
The use of the Platform, placing of orders through the platform and mere access makes you a user thereof and implies full, unreserved acceptance of all clauses of the version of this Legal Notice in force at the time of access. As a result, users should read the Legal Notice each time they use the Portal. Users are aware of and voluntarily and expressly accept that the use of the Portal is in any case made under their exclusive responsibility.
- Please use the platform for queries or legally valid orders only.
- Do not make false or fraudulent orders. If we have reason to believe that an order of this nature has been made, we shall be authorised to cancel this and inform the pertinent authorities.
If you do not provide us with all the information we need, we will not be able to process your order. When you make an order through our Platform, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
3. Availability of the service
The books offered for sale through the website are available for shipping within the national territories indicated as available on the website.
Users must abstain from using the website or exporting the content in violation of Spanish or European legislation. Users who access this website outside of Spain will be solely responsible for complying with all applicable local laws.
In particular, users accept that the final prices may vary in relation to the public sales price due to exchange rate differences that may occur between the time of establishing the reference price and the time of the purchase.
4. How to make an order.
To make orders, you must go through the guest purchase process or register and create a User Account, always indicating an invoicing address and valid payment details. Additionally, you must be of legal age in the jurisdiction applicable to you. Once you have completed your order and accepted the particular conditions in relation thereto, if applicable, Urbidermis will confirm the details of the purchase process via email. In the event that the order confirmation sent by Urbidermis contains an error or you do not agree with it, please write to email@example.com.
The sales prices indicated on Urbidermis’ website are expressed in euros (EUR €). The prices constitute an invitation to the user to make a payment to Urbidermis and should not be interpreted as being directly binding for Urbidermis, for which reason if any error is found to exist in the prices indicated on any page of the site, we will inform you of this circumstance and the order process will be cancelled.
Purchases that are to be delivered within the territory of any member state of the European Union shall be subject to VAT or the equivalent tax.
Purchases that are to be delivered to Ceuta or Melilla shall be exempt from VAT. Notwithstanding the above, these shall be subject to the taxes applicable to said territories.
Urbidermis expressly reserves the right to modify both the prices and the sales offers shown on our website in relation to products, promotions and other sales and service conditions at any time and without prior notice. As a user, you must check the conditions of the offer before requesting any product or service.
On occasions, Urbidermis may show provisional information on some products. In the event that the information provided does not match the characteristics of the product, you will be entitled to withdraw your purchase without incurring any costs whatsoever.
If there are import fees and/or customs procedures involved, these costs will be borne by the buyer.
The taxes applied will always be in accordance with the legislation in force.
6. Payment methods
You can pay for your purchases through the virtual payment platforms offered through the website. Customers can choose the most convenient payment method for them according to the sales terms and conditions offered for each online purchase. In order for Urbidermis to be able to take the appropriate steps, you must notify any incorrect or fraudulent charge in the payment method used for the purchase in relation to which there has been an infraction as soon as possible.
Failure to do so within a period of 24 hours will exonerate Urbidermis from any responsibility with respect to reimbursement.
For the purchases you make on our website to be secure, we use authorised payment agents that help us to directly validate with your bank that your card is valid for the purchase. Our payment agent will process your card details in accordance with the PCI DSS international security standards developed by the VISA, Mastercard, Diners, American Express and JBC banking companies. This allows us to certify that your card details are processed with a high level of security. To ensure that your purchases are as secure as possible, all your information will be sent encrypted using SSL (Secure Sockets Layer) protocols, this means that all the information will be sent through a secure connection and that your card details cannot be read by third parties.
7. Technical measures to correct errors.
If you detect that an error has occurred when you enter your personal data during registration as a user of the Platform, you can modify this in the “My Account” section.
Our Platform shows various sections for the purchase process which if not filled in correctly, will not allow you to continue with the purchase process. Likewise, the Platform offers the details of all the items you have added to your basket during the purchase process so that you can modify the details of your order before making payment. If you notice any error in your order after the end of the payment process, please contact our customer service staff immediately via the email address mentioned previously to correct this.
8. Availability of products
All orders are subject to the availability of the products. If difficulties occur in relation to the supply of products or if there are no items left in stock, we will reimburse you any amounts paid.
9. Shipments and delivery
Urbidermis will offer you as many shipping options as possible under the agreements reached between Urbidermis and various logistics services suppliers.
For shipments within the Spanish territory, the normal delivery period varies from 3 to 5 working days for products in stock.
Urbidermis will chose the most appropriate company to make the shipment according to the type and geographic region. Shipments are delivered directly to the shipping address you have provided us with. Someone must be present at the delivery address during working hours and a telephone number is required (within a margin of 4-5 hours to be able to coordinate the delivery).
The shipping cost will be calculated by the system during the purchase process and will depend on the destination.
If it is not possible to deliver a product within the periods indicated during the purchase process for reasons of availability, Urbidermis will contact the customer via email within a maximum period of 48 working hours. The customer may opt to cancel their order without the possibility of being subject to any additional charge.
If a significant price change occurs in relation to the delivery cost, Urbidermis will inform you of the change via email and you will be able to opt to cancel your order without the possibility of being subject to any additional charge.
When placing an order, you declare that you understand and accept that the shipping price, delivery periods, service quality and the delivery point are subject to the various modes of transport from those available for different shipping areas and the availability of the product chosen. Urbidermis does not deliver on bank holidays, Saturdays or Sundays.
Additionally, the delivery periods may be affected by extraordinary incidents affecting the logistics service company(ies), due to difficulties in the delivery of the goods and/or due to force majeure; in any case, no delay in delivery with respect to the periods indicated shall grant the user the right to claim any compensation whatsoever.
If we are unable to comply with the delivery date for whatever reason, we will inform you of this circumstance and give you the option of continuing with the purchase establishing a new delivery date or cancelling the order with a full refund of the price paid. For the purposes of this Legal Notice, “delivery” shall be understood to have taken place or it shall be understood that the order has been “delivered” when you, or a third party designated by you, take material possession of the products, which will be evidenced through a signature on receipt of the order at the agreed delivery address.
If we are unable to deliver your order, it will be returned to our warehouse. We will also send you an email to agree upon another delivery date. If a second date is agreed upon and you are once again not at the delivery address, we ask that you please contact us to make arrangements for delivery or arrange to pick up the product.
If 30 days elapse from when your order is available for delivery without the order having been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and will consider this terminated. As a result of the termination of the contract, we will return all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method from the ordinary, most economic option we offer) without undue delay and in any case within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport resulting from said termination may have an additional cost, for which reason we will be authorised to pass the corresponding costs on to you.
These shall be governed by that set out in Royal Legislative Degree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
You will have a period of 14 working days from receipt of the order to return this. You must notify Urbidermis of your wish to exercise the right of withdrawal within the stipulated period and through any means admitted by law.
Any item purchased on Urbidermis’ website can be returned. Bear in mind that no refund will be made if the product has been used beyond merely being opened, if products are not in the same condition as on delivery or when these have been damaged in any way, so please be careful with the product(s) while they are in your possession.
The return costs shall be borne by the customer. In these cases, Urbidermis will return the cost of the purchase through the same payment method used for the purchase. Urbidermis will not return the amount or resend any goods until it has verified the receipt and condition of the packaging and accessories of the item returned.
Conditions regulating product returns:
1) Product faulty on receipt: Urbidermis will exchange this for the same item or reference once the faulty product has been returned. In this case, you will only be charged for the initial delivery, and Urbidermis will bear the costs of returning the item and sending out the new one. If you wish to exchange your product for another item or reference you will bear the cost of the return and shipping of the new product. In the event of the deterioration of the product or lack of conformity due to the transport process, you must notify Urbidermis of this via email to firstname.lastname@example.org within a period of 48 hours from receipt of the shipment.
2) Incorrect product: Urbidermis will bear the costs of collecting the incorrect product and sending out the one corresponding to your order.
If you enter a contract as a consumer and user, you will be subject to that set out in Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Users Law and the applicable legislation for each type of product.
When an incident occurs that justifies the use of the guarantee, a repair, replacement, reduction or refund will be made, according to the legally established terms.
Products are understood to be compliant with the contract provided they (i) match the description made by us and possess the qualities we have presented on the Platform, (ii) are suitable for the normal uses of products of the same type and (iii) offer the normal quality and performance that can reasonably be expected of a product of the same type.
In this respect, if any product does not comply with the contract, please inform us of this immediately and at the latest, within a period of 48 hours from when you opened the package, providing the details of the product and the damage suffered.
The amounts paid for products returned as a result of damage or a defect, when this is verified to exist, will be refunded to you in full, including the delivery costs paid to deliver the product to you and any costs you may have incurred in returning the product to us. The refund shall take place using the same payment method as that used to pay for the purchase. In any case, your rights recognised by current legislation are not affected.
12. Intellectual and industrial property rights
The website, including but limited to its programming, editing, compilation and other elements necessary for it to function, designs, logos, text and/or graphics belong to Urbidermis or, if applicable, a third party that has granted Urbidermis a licence or express authorisation to use these. All the content of our website is duly protected by the legislation on intellectual and industrial property, and is duly registered in the corresponding public registers. Regardless of the purpose of any total or partial reproduction, use, exploitation, distribution and marketing, this shall in any case require prior written authorisation from Urbidermis. Any use not authorised beforehand shall be considered serious non-compliance with the intellectual or industrial property rights of the creator.
Designs, logos, text and/or graphics that do not belong to Urbidermis and which may appear on our website belong to their respective owners, who shall be responsible for any possible controversy that may arise in relation thereto. Urbidermis expressly authorises third parties to directly redirect users to specific content of the website, and in any case redirect to the main website, www.urbidermis.com.
Urbidermis recognises the corresponding intellectual and industrial property rights in favour of the holders thereof, the mere mention or appearance thereof on the website not implying the existence of any rights or responsibility whatsoever in relation thereto, or the backing, sponsorship or recommendation of these thereby.
To make any type of observation with respect to possible non-compliance with intellectual or industrial property rights or in relation to any of the content of the website, please write to the following email address: email@example.com.
13. Links policy
It is possible that the website may redirect you to third party content or websites. Given that Urbidermis has no control over the content included by third parties on their respective websites, it takes no responsibility for said content. In any case, we will proceed to immediately remove any content that might violate national or international legislation, morality or public order, proceeding to the immediate removal of the redirection to said website and informing the competent authorities regarding the content in question.
Urbidermis shall not be responsible for the information and content stored in forums, chats, blog generators, comments, social networks and any other means, this list being for illustrative purposes and not limitative, that allow third parties to independently publish content on Urbidermis’ website. However, and in compliance with that set out in articles 11 and 16 of the LSSICE, we offer our assistance to all users, authorities and security forces, actively collaborating in the removal or, if applicable, blocking of any content that could affect or go against national or international legislation, the rights of third parties or morality and public order. If you believe that our website contains any content that could be considered as such, please write to us at firstname.lastname@example.org.
Our website has been checked and approved to ensure that it works correctly. In theory, its correct functioning can be guaranteed 365 years a year, 24 hours a day. However, we do not rule out the possibility that there may be certain programming errors or situations of force majeure, natural disasters, strikes or similar circumstances that make access to our website impossible.
14. IP Addresses
The servers of Urbidermis’ website can automatically detect the IP address and domain name used. An IP address is a number assigned automatically to a computer when it connects to the internet. All this information is stored in a duly registered activity file on the server that allows subsequent processing of the data in order to obtain purely statistical measurements that allow us to know the number of times pages have been printed, the number of visits made to the web servers, the order of visits, the point of access, etc.
15. Viruses, piracy and other cyberattacks
You must not make inappropriate use of the Platform through the intentional introduction of viruses, trojans, worms, logic bombs or any other technologically damaging programme or material. Do not attempt to gain unauthorised access to the Platform, the server on which said page is hosted or any other server, computer or database related to the Platform. You undertake not to attack the Platform through a denial of service attack or distributed denial of service attack. Failure to comply with this clause may imply the commission of infractions recognised by applicable legislation. We will inform the competent authorities of any non-compliance with said regulations and cooperate with them to discover the identity of the attacker. Additionally, if you fail to comply with this clause, your authorisation to use the Platform will be immediately withdrawn. We shall not be responsible for any damage resulting from a denial of service attack, virus or any other technologically damaging programme or material that may affect your computer, IT equipment, data or materials as a result of the use of the Platform or downloading of content from the platform or other platforms this may redirect to.
16. Exemption from liability
Urbidermis is exempt from any type of responsibility arising from the information published on our website when this information has been manipulated or introduced by a third party unconnected to the organisation.
Likewise, we shall not be liable for any non-compliance with or delay in compliance with any of the obligations taken on, when this is due to events that are out of our reasonable control (“Situations of Force Majeure”). Situations of Force Majeure shall include any act, event, failure to exercise, omission or accident that is out of our reasonable control such as the following, amongst others:
- Strikes, lock-outs and other measures of protest.
- Civil upheaval, riots, invasion, terrorist threats or attacks, war (declared or otherwise) or threats of or preparation for war.
- Fire, explosion, storm, flooding, earthquake, subsidence, epidemic or any other natural disaster.
- The impossibility of using trains, boats, planes, motor transport or other means of transport, whether public or private.
- The impossibility of using public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
The obligations shall be understood to be suspended whilst the Situation of Force Majeure continues, and we will have an extension of the period to comply with said obligations equal to the duration of the Situation of Force Majeure. We will put in place all reasonable measures to end the Situation of Force Majeure or find a solution that allows us to comply with our obligations despite the Situation of Force Majeure.
17. Data protection
18. Applicable law and jurisdiction
The applicable legislation for the resolution of any disputes or matters in relation to Urbidermis’ website or the activities carried out on the website shall be Spanish legislation, to which the parties expressly submit themselves, and the Courts and Tribunals closest to LA ROCA DEL VALLÈS shall be competent for the resolution of any conflict arising from or related to its use.